Things to Know Before We Meet

Telehealth Appointments

For a Telehealth appointment, you will need a device like a computer, tablet, or smartphone with a working camera and microphone, a stable internet connection, and access to the telehealth platform provided by your healthcare provider to join the virtual visit; you may also need to ensure good lighting and a private quiet environment for optimal communication.

Refills

Contact us directly for refills. PLEASE DO NOT submit refills requests via your pharmacy. Pharmacies often send refill requests that are incorrect. Please submit refill requests via your Patient Portal on Simple Practice and allow two business days for refills to be submitted to your pharmacy. Patients should request refills when they have at least 2-3 days worth of medications on hand to avoid running out.

· Prescriptions requested to be filled the same day will be assessed a $20 fee. Some controlled substances may not be able to be filled with less than 24 hours notice.

· Medications taken more than prescribed will be denied an early refill. If you would like to discuss a change in medication, please set up an appointment.

· Texas law requires patients to be under medical supervision when taking controlled medication. Patients on controlled medications are required to have an appointment with their provider every 90 days. You may be required to have an appointment your Provider before your medication is refilled if you have missed your prior appointment(s).

· Our office does not refill medications after hours.

*It is important to note that ADHD medications are highly regulated and not considered life-saving medications. Running out does not constitute a medical emergency. Early refills are not permitted under any circumstances. In the event that medication is stolen, patients must provide proof of a filed police report.

Scheduling Appointments

If you are a new patient, please complete the New Patient Inquiry form and allow 2 to 3 business days for our staff to contact you to schedule your appointment.

For existing patients, appointments can be scheduled via the Client Portal or you can contact us by phone or email.

Changes to an appointment or cancellations must be no less than 24 hours from your scheduled appointment time or you will be charged the full appointment fee.

-Late cancellation/No show policy:

Changes to an appointment or cancellations must be made not less than 24 hours from scheduled appointment time. No shows, changes to an appointment or cancellations made in less than 24 hours will be charged the full appointment fee.

Self Pay Rates

Initial Evaluations

· 90 min - $350

Follow ups / Medication checks

· 30 min follow up - $170

· 45 min ext follow up - $225

*Patient with higher complexity will require longer appointments.

Office Policies

Insurances We Accept

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.